The chart you're looking at shows how branding works when it works best. It does not represent the be-all and end-all of what your advertising is supposed to do, but it does show how your customer would relate to your brand name when your marketing has worked as it should:
1. The customer recognizes your brand.
2. The customer becomes aware of your brand.
3. The customer remembers your brand.
4. Your customer prefers your brand.
But here's a quick quiz for you:
Does "prefer" mean the exact same thing as "buy?"
BZZZT!
Time's up.
No, Johnny, that's right! "Prefer" does not mean the same thing as "buy!"
Here, actually, is exactly what your advertising is supposed to do:
"1. acquire new customers
"2. lock them into a buying cycle - each repeat purchase is then free from the crippling initial cost of acquiring a customer."
This all from Geoff Ayling's excellent but out-of-print book Rapid Response Advertising. He points out that when your advertising is working right, over the course of time customers become aware of your offering and get to stage four, brand preference.
But meanwhile, every step the way, and continuing once you reach brand nirvana and everyone knows your name and wants what you got (stage 4), your ads need to do 1. and 2., above.
Side note: I was fortunate to find out about this book in 1999 and buy it while it was still easily available in the U.S. (Ayling is from Australia, and that's where the book was published.)
On Amazon.com, I found a few copies available at much higher prices than what I paid. If you are serious about improving advertising effectiveness, consider making the investment. It's worth it.
David Garfinkel
Publisher, World Copywriting Newsletter